Thank you for shopping with Whiteboard Shop Kenya. We value your satisfaction and strive to provide you with high-quality products and services. Please read our return and exchange policy carefully.
Eligibility for Returns and Exchanges
We accept returns and exchanges for both defective and non-defective products under the following conditions:
- Condition: Items must be returned in new, unused condition.
- Return Window: Returns and exchanges must be requested within 7 days of the delivery date.
Return & Exchange Process
Customers can return or exchange items through either of the following methods:
- Drop-off Location: You may drop off the item at our designated return location.
- In-Store: You may return the product at our physical store.
Please contact us before returning a product to ensure your return is processed efficiently.
Restocking Fees
- No restocking fees apply to returns or exchanges.
Refunds
- Refunds will be processed within 7 days after we receive and inspect the returned item.
- Refunds will be made using the original method of payment unless otherwise agreed.
Contact Us
If you have any questions or need help with your return, feel free to contact us:
- Phone: 0708 006 598 or 0793 677 107
- Email: sales@whiteboard-shop.co.ke